Client Testimonials
Client
Testimonials
"I have never made a better investment in my practice than engaging Tina..."
"When I first heard that Tina was offering 'Virtual Practice Manager' services, I was skeptical. Could an outside consultant really make a difference to my practice? And how could this possibly work?"
Dr Jack Brazel
123 Dental, West Leederville
Like most Dentists, I believed that you needed a full-time, in-house Practice Manager, to achieve optimal results for the practice’s growth and profits.
I’m happy to admit that I was wrong.
When Tina came on board, we noticed an almost IMMEDIATE difference to our practice revenue.
In fact, during 2019 we added $121,000 to our revenue directly due to her work with us! And, remarkably, she did it while working with us just 5 hours a week!
Tina started by reactivating lost patients, converting more pending treatment plans into completed treatment, and filling the gaps in our appointment book quickly and consistently. In fact, not long after engaging Tina’s services, we hired the equivalent of two full time hygienists, to keep up with the practice’s booking demands.
Once she audited our practice and understood where our organisational weaknesses were, she became more involved with the practice, providing training so that our staff could consistently work with our patients to maximise practice revenue, and use the processes she had implemented to more efficiently run our practice.
In contrast, other patient workplace training I’ve invested in has been largely ‘hit-or-miss’ and almost always forgotten after several weeks. Tina’s training is the first that has ‘stuck’ consistently with my staff. As she puts it, her “not-so-secret ingredient” is monitoring and correcting until the process becomes the ingrained habit and culture of any practice she’s working with.
It’s not rocket science, but I’ve never found another provider who is so hands-on and personable with both the practice and staff.
Tina has been involved with the hiring and training of new staff members too. As an example, she took an inexperienced front office receptionist from complete dental novice to a full understanding of dental terminology and processes. This receptionist is now one of the most valuable assets of my practice!
Tina now does many of the PM-related tasks of our practice, including performance appraisals, and continually monitors that all processes are being executed correctly, so that they quickly become ingrained in the culture of our practice.
Frankly, I have never made a better investment in my business than engaging Tina. She handles the staff management aspects that I find most frustrating and confrontational in my practice; monitoring and training, conflict resolution and conducting performance appraisals - all areas where Tina shines for us!
My only regret is that I wish I had found her sooner!
Tina & Dr Jack Brazel at 123 Dental
Tina, Dr Jack & Team at 123 Dental
"If you can get Tina, snap her up as quickly as you can..."
“Tina (my 'Secret Weapon') has increased our overall revenue by a staggering 20%, (despite the covid-19 shutdown), by implementing her impressive ‘PracTrac System’ into our practice."
Dr Sandeep Sharma
Absolute Smiles, Bassendean & Mt Hawthorn
Actually, we started seeing amazing results within the first six weeks of retaining her services, and we have steadily grown now with Tina’s expertise guiding us.
The biggest revenue problems she identified initially (and fixed in record time!) were our ‘gappy’ appointment book and, also, how so many of our patients were slipping through our system and not being retained properly.
She trained our staff to consistently fill our appointment book through timely call backs, by habitually using the customised tracking system we had invested in, to maximise our patient retention and revenue.
As time has gone on, Tina has become our ‘Virtual Practice Manager’ - she now trains staff, interviews new staff, advises on growth strategy, conducts performance appraisals, is involved in our monthly staff meetings, and many of the other vital front-office tasks that are important in a well-run practice.
Since working with Tina, our staff have become more comfortable in the workplace because they feel like they have someone to confide in. She offers iron-clad confidentiality which helps my staff feel secure (and consequently much happier in their roles).
Everything just runs smoothly now and our staff morale is higher than ever. I attribute this to her ability to treat everyone fairly, without causing friction, due to her high emotional intelligence and people management expertise.
In short, Tina handles all the administrative tasks of running my practice - the tasks which, frankly, I dislike doing - leaving me free to concentrate almost exclusively on Dentistry. (I now have so much more free time and ‘brain space’ that working in my practice has become enjoyable again).
The experience of working with Tina has brought results WAY beyond what I had hoped for. I am thrilled to be the beneficiary of her services, and I have absolutely no hesitation in recommending her as a Virtual Practice Manager for other practices in Perth.
If you can get her, snap her up as quickly as you can. (She is only able to work with a handful of practices - and I’m not giving her up).
Tina & Dr Sandeep Sharma at Absolute Smiles
Tina & Sophia at Absolute Smiles
"I needed my practice to run by itself, without me having to get involved..."
“Before I engaged Tina, my Pearsall practice was at a stand still and was barely profitable. In fact, I was seriously considering closing it down."
Phil Coelho
Pearsall Medical & Dental Centre, Medibizz Australia
The practice was in desperate need of the kind of expert advice, guidance and attention which I was simply too time-poor to provide, since I currently divide my time between several other practices that I own.
In just 12 weeks, to my amazement, Tina was able to take this practice from barely breaking even, to increasing our revenue by over 22%! This ensured we were able to keep our doors open, and turned our practice from being barely profitable to significantly profitable.
Tina analysed our practice in depth and found all the underlying problems that was causing it to lose money. She fixed all the leaks in our systems, and implemented powerful patient retention and reactivation procedures.
She also ensured that the new systems and procedures were well documented specifically for the practice, and simple and easy for all the staff to follow.
I was also very impressed by her ability to ensure that my staff actually used the new systems and procedures. From what I've seen, most dental training companies only provide one-off presentations or workshops, so there is little follow up with the staff, or their accountability to put the proposed changes into action. I knew I needed more than just another "band-aid" quick fix. I needed a real and sustainable cultural change to occur.
In short, I needed my practice to run by itself, without me having to get involved. Tina's expertise and extensive knowledge of the dental industry meant that I didn’t have to take time out from my busy schedule to get involved in the training. She took full responsibility for all the one-on-one staff training required and was there to support my staff every step of the way.
I can tell that there has been a definite improvement in the workplace culture and staff morale since engaging Tina. Everyone is now on the same page and fully accountable for their actions. I would definitely recommend Tina and Elite Dental Marketing to any dental practice looking to make significant improvements to their systems, their workplace culture, and their revenue.
Tina at Pearsall Medical & Dental Centre
Tina & Shae at Pearsall Med & Dental Centre
"The financial gains are well worth her fees..."
"Tina has an incredible ability to communicate with the patients in an understanding way that allows them to feel comfortable, her approach is confident but caring."
Dr Jonathan Barron
Blue Apple Dental, Currumbine
Tina from Elite Dental Marketing has been on board with us for just over three months reactivating existing overdue patients.
Tina is extremely knowledgeable in the field of dentistry, and her experience in the dental field enables her to supply valuable information to the patients with regards to the treatment they might require.
Tina has an incredible ability to communicate with the patients in an understanding way that allows them to feel comfortable, her approach is confident but caring.
She is meticulous and methodical with working through the patient base. The financial gains are well worth her fees, as she aims high to always achieve targets with each visit to our practice.
Her easy-going bubbly personality and great sense of humour add to her ability to do her job with ease and makes working alongside her a pleasure. We would highly recommend her services to boost your dental practice figures.
Tina & Dr Jonathan Barron at Blue Apple Dental
"Tina's method really works"
"I can highly recommend Tina to help your practice get ahead."
Dr Andrew Heap
Kingsley Village Dental Centre & Hillarys Beach Dental Centre
It is said that the potential of a quiet dental practice to become a busier dental practice is already locked within your four walls.
Patients who have treatment plans put aside in the depths of your filing cabinet or computer lists can have those treatment plans revisited and reinvigorated by Tina.
This method really works. I can highly recommend Tina to help your practice get ahead.
Tina & Dr Andrew Heap at Kingsley Village Dental Centre
"Fees from re-activated patients worth at least 10x Tina's fees"
"The end result is that we are far busier now than we have been in ages."
Dr Andrew Ziepe
Duncraig Village Dental
From the very first day that she spent in our practice, Tina has consistently been able to re-activate countless numbers of patients from our lengthy “Pending Page”.
I would estimate that the average fees from the re-activated appointments have been at least 10x the value of her fee to the practice at each session she has spent with us.
Many of these patients then go on and schedule further treatments at the practice.
The end result is that we are far busier now than we have been in ages. Thanks Tina.
Tina & Dr Andrew Ziepe at Duncraig Village Dental
"Tina's method really works"
Dr Andrew Heap
Kingsley Village Dental Centre & Hillarys Beach Dental Centre
It is said that the potential of a quiet dental practice to become a busier dental practice is already locked within your four walls.
Patients who have treatment plans put aside in the depths of your filing cabinet or computer lists can have those treatment plans revisited and reinvigorated by Tina.
This method really works. I can highly recommend Tina to help your practice get ahead.
Tina & Dr Andrew Heap at Kingsley Village Dental Centre
"Fees from re-activated patients worth at least 10x Tina's fees"
Dr Andrew Ziepe
Duncraig Village Dental
From the very first day that she spent in our practice, Tina has consistently been able to re-activate countless numbers of patients from our lengthy “Pending Page”.
I would estimate that the average fees from the re-activated appointments have been at least 10x the value of her fee to the practice at each session she has spent with us.
Many of these patients then go on and schedule further treatments at the practice.
The end result is that we are far busier now than we have been in ages. Thanks Tina.
Tina & Dr Andrew Ziepe at Duncraig Village Dental
"Tina has been a welcomed and invaluable addition..."
"Tina is the missing link we needed - she has a natural ability to communicate and seamlessly blends in with staff. Tina has been a welcomed and invaluable addition."
Dr Tony Strangio
Joondalup City Dental, Joondalup
Tina & Dr Tony Strangio at Joondalup City Dental
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